> ## Documentation Index
> Fetch the complete documentation index at: https://docs.lancer-erp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Twilio

> Send SMS through Twilio from an approved sender: payment links, reminders and meeting confirmations for clients without WhatsApp, with delivery reports.

Send SMS through Twilio from an approved sender: payment links, reminders and meeting confirmations for clients without WhatsApp, with delivery reports.

> [!NOTE]
>
> **Category:** SMS ("SMS")\
> **Connection:** one for the whole organization, admins only

## What it does in Lancer

* Reminders, payment links and meeting confirmations by SMS.
* Delivery reports for every message.
* Client replies come into Lancer when inbound forwarding is set up.

## Connect

**1. Open the integration**

Open Settings → **Integrations** ("הגדרות" → "אינטגרציות"), at [app.lancer-erp.com/app/settings/integrations](https://app.lancer-erp.com/app/settings/integrations). Under **SMS** ("SMS"), find **Twilio** and click **Connect** ("חיבור").

**2. Get your credentials**

Twilio Console → Account info.

**3. Fill in the card and save**

Enter the details below and click **Save** ("שמירה"). Secrets are stored encrypted and never shown again; leave a secret field empty later to keep the stored value.

**4. Finish**

Click **Test connection** ("בדיקת חיבור").

> [!NOTE]
>
> Only admins can view and change this connection.

## What you need

**Account SID** `string`

From the Twilio Console.

**Auth token** `string`

From the Twilio Console. Stored encrypted.

**Sender** `string`

A Twilio number (`+1…`) or a Messaging Service SID (`MG…`). An alphanumeric sender for Israel needs registration first. In the app: "שולח".

## Webhook and notify URLs

The exact URL, with your organization's token in place of `<token>`, is shown on the card in Lancer. Copy it from there.

### Delivery reports URL

```text theme={null}
https://api.lancer-erp.com/webhooks/sms/twilio/status/<token>
```

Nothing to set: Lancer sends it with every message.

### Inbound messages URL

```text theme={null}
https://api.lancer-erp.com/webhooks/sms/twilio/inbound/<token>
```

In Twilio, on the number or Messaging Service: **A message comes in** → Webhook → this URL.

## Good to know

* With more than one SMS provider connected, an admin picks the default under SMS.

## Vendor documentation

> [card] [Twilio documentation](https://www.twilio.com/docs/messaging)
>
> The official docs, at [www.twilio.com](http://www.twilio.com).


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