WhatsApp Business Cloud API

Meta’s official WhatsApp connection, with no middleman: your business number, approved templates, files, and delivery and read status.

Category: WhatsApp and messaging (“וואטסאפ והודעות”)
Connection: one for the whole organization, admins only

What it does in Lancer

Send WhatsApp messages, payment links, reminders and files from your business number.
Use templates approved in WhatsApp Manager outside the 24-hour window.
Delivery and read receipts; incoming messages land in the client’s conversation, and an unknown number creates a new lead.

Connect

Open the integration

Open Settings → Integrations (“הגדרות” → “אינטגרציות”), at app.lancer-erp.com/app/settings/integrations. Under WhatsApp and messaging (“וואטסאפ והודעות”), find WhatsApp Business Cloud API and click Connect (“חיבור”).

Get your credentials

In Meta for Developers, add the WhatsApp product to your app and create a System User in Business Settings with the two permissions above.

Fill in the card and save

Enter the details below and click Save (“שמירה”). Secrets are stored encrypted and never shown again; leave a secret field empty later to keep the stored value.

Pick an approved template for each purpose.

Finish

Click Test connection (“בדיקת חיבור”).

Only admins can view and change this connection.

What you need

string

From your Meta app → WhatsApp → API setup.

string

The WABA id.

string

A System User token with whatsapp_business_messaging and whatsapp_business_management. Stored encrypted.

string

Your Meta app’s secret, used to verify the signature of every webhook.

Webhook and notify URLs

The exact URL, with your organization’s token in place of <token>, is shown on the card in Lancer. Copy it from there.

Callback URL

https://api.lancer-erp.com/webhooks/whatsapp-cloud/<token>

Shown after the first save, with a Verify token. In your Meta app: WhatsApp → Configuration → Webhook: paste both and subscribe to the messages field.

Vendor documentation